Business Information System
Locate an organization’s post OR response to social media post that you believe to be an inappropriate response because customers will probably react badly and be turned off from the company/product/service. You can use an article to help you in locating the above.
1. Include the link to the social media content and response (and article if you use one).
2. Say why you think the content/situation was handled badly.
3. How would you have dealt with the user-content or situation more effectively?