HelpHubs.me emerges like the best alternative for providing tutoring services now that Student of Fortune is gone. It is the best alternative in terms of preserving the interface, the user experience and the general mechanics that regulate the system. Initially, the offer is attractive. There is no cost for rushed withdrawal and the percentage of the sales that HelpHub retains is lower than HelpHub. Additionally, the site allows to sell the tutorials again and as I have found out, the tutorials appear on top positions when searched through Google.
The creators of the page have been working extra time to increase the functionality and correct aspects that made the model vulnerable. Today, the system is very robust and very well organized. It has all the functionality HelpHub had and even more. The system is elegant and friendly. However, the site still doesn’t get the same traffic than HelpHub had in its good days. It will take time but I think that HelpHubs is going to be the next HelpHub as most of the alternatives are pale and incomplete platforms with limited functionality and reliability. I will be writing more about HelpHub in the future, since I’m following its development closely.
HelpHub has bold policies to protect the customer satisfaction, the organizing principle behind the operation of the site to sustain the standards of quality of the site and the brand image. However, as tutors, we also need protection against fraud, which does happen. Abusive users will request an immediate refund after obtaining the paper, justifying this action by claiming that the assignment didn’t their expectations, while actually the tutorial was well written.
This can be frustrating for the tutor, seeing his work and hard-earned money vanish, as well as receiving a negative rating. It is three shocking punches hitting a tutor who doesn’t deserve it, the work of a day, gone. While HelpHub promotes dialogue to prevent negative ratings and refunds, there are users who will not act in a civilized manner, as the goal is to get the work for free.
Tutors don’t be too alarmed; you can be protected in an effective way. After working for several years in HelpHub and published more than 2000 tutorials, along with another 3000 tutorials in the late Student of helphub.me and around 2000 in an independent way, I’ve only had two cases of this nature. That is 0.02%, a risk worth taking. To keep it safe, I’ve identified some critical points to take into consideration:
- Talk to your client, ponder about his or her nature, the more extensive the communication is, the better idea about who you are dealing with will be. This is particularly important with new clients and with extensive projects.
- Check how many refunds the user has claimed, the more there are, the higher the chances that you will get filed for one. Even if your work is impeccable, the risk increases.
- Check how many papers the user has requested, and how many have actually been purchased. If the user is not purchasing the questions he is requesting help with, you have to wonder why.
- If your client doesn’t speak proper English, there are significant chances that he is reselling your work, and he might be tempted to keep the entire bounty.
- Check the profile of activities of the user. Is he consistent with his purchases? What is his rating?
- Personally, I don’t work in large projects unless I have worked for some time with the client.
- Ultimately, you have to judge for yourself the risk and the chances in the table. I can only provide you with a number that comes from my own experience: less than 0.02% of probability of an unfair refund claim. The precautions I have taken are none but the ones I just stated. Now develop your own instinct.
If your work didn’t meet the genuine expectations of your client, recognise it!